Terms & Conditions

All camper hire bookings must be made online,  when we receive the completed booking form the signed terms and conditions, this contract shall come into effect. A breakage deposit of £1000/1500 is payable on collection of your van. This is normally taken by our booking site partner, prior to collecting the campervan.

6 Weeks or more prior to commence date - 100% Refund

Between 6 & 4 Weeks prior to commencement date - 75% Refund

Between 4 & 2 Weeks prior to commencement date - 50% Refund

Between 2 & 1 Weeks prior to commencement date - 25% Refund

1 Week or less prior to commencement date - 0 Refund

The full breakage deposit is refundable on safe return of the van, in the condition in which it left us, subject to an inspection satisfactory to us. This must be paid to cover the possibility of damage (whether negligent, wilful, accidental or otherwise) or loss to the camper or the fixtures and fittings therein or the living equipment and windows, wheels, tyres etc included with the van. If you exceed the agreed daily mileage we will take the fee of this from the breakage deposit.  The camper and all its equipment must be returned in good condition, with no damage to it, its contents or any third-party property. The camper must be returned with the fuel refilled it its agreed pre-hire level. Your security deposit will normally be refunded within 7 days of the end of the rental period. Should there be any damage or requirement for any repair, replacement or special cleaning, the costs will be deducted from the security deposit before the balance is returned to you. You irrevocably authorise us to deduct from the Security Deposit any amounts due to us arising out of this Agreement. If we are not holding your card information, then you agree irrevocably to pay all charges upon request. In the event that there is a claim we reserve the right to retain the security deposit for such long a period as is necessary to quantify the charges incurred which are to be deducted from the deposit.

If, on arrival to collect your van, your licence is unacceptable due to endorsements or defacement, you will be unable to hire the camper and no monies will be refunded to you. The charges stated on the rental invoice reflect your use of the camper during the rental period and include basic hire charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the camper during the rental period, and may include (but are not limited to) loss of or damage to the camper and its contents during the rental period and/or until the camper is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, any additional driver charge, any pet damage charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 14 days of the end of the rental period.

The van has comprehensive insurance for the first and any other named drivers. Insurance is only for our van. The interior equipment and other items as specified in the camper Handbook are not covered by the Insurance and any damage will incur costs in addition to the Excess. Failing to provide information may invalidate your insurance and render you liable for all losses howsoever sustained including claims by third parties. You must provide true and complete information for our insurers as requested on the booking form at the time of booking This is to ensure that the insurance company can confirm they are willing to insure your chosen driver(s). Failure to provide this information may result in us being unable to proceed with your booking. You should satisfy yourself that you meet our insurers’ age requirements, as well as meeting the criteria for accidents and convictions as set out in our FAQ section. Should you fail to provide the required information in time and your booking is cancelled as a consequence, our policy on cancellation fees as set out above applies. You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.

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We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the camper. Our insurance policy protects us and any authorised driver against legal claims from any other person or for death or personal injury or damage to any other person’s property caused by use of the camper on the road, on condition you report all such incidents to us as soon as they occur (and you are using the camper within the terms and conditions and those of our insurance company). In the event that any third party suffers death, personal injury or damage to property caused by use of the camper which involves a breach by you or any authorised driver of any of the terms and conditions of this Agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party. The insurance on the camper is limited to 50% of cover for consequences resulting from fire due to cooking or heating. In this instance you will be liable for the outstanding 50%.

Drivers must be over 25 years of age and under 79, in good health and hold a full driving licence. “Good Health” means that you have no mental or physical disabilities which would interfere with your ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction. You will need to have held a UK driving licence for at least 2 years. We will require the driving licence numbers and other identification information for all those who intend to drive, when you make your booking. We will need to see the driving licences for all named drivers, plus another two forms of identification such as passport and a recent utility bill (for each driver) on collection of the van. We are also required to run a DVLA check on your license. This can be performed on collection by providing us with your National Insurance Number.

Alternatively, you can choose to visit the DVLA website to generate a ‘check code’ if you would prefer not to disclose your National Insurance Number. A maximum of 3 drivers per rental is allowed by our insurers. You cannot drive away a camper without us having sight of your licences and ID documents. The camper must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses howsoever sustained including claims by third parties. You warrant that all information supplied to us in connection with this agreement is true and complete. In particular, on collection of the camper you warrant that information supplied with the original booking has not materially changed, including but not limited to the number of points on a driver’s licence.

We will supply the camper to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the camper to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in this Hire Agreement or sooner upon demand by us. Failure to do so may result in further charges becoming due and payable by you.

You and we will check the condition of the camper at the start of the rental term and on return of the vehicle. You acknowledge receipt of the camper which appears, upon visual inspection, to be in good, clean condition and sound working order on collection. It is your responsibility to check the camper for existing damage, upon collection of the vehicle and to inform us of such before you depart.

Collection - 15:30

Return - 11:00 

Are those times fixed? Depends on the van diary + also depends on the shifts we are working in our normal jobs. If you would like an early collection or a late drop off, please contact us nearer the time and we can see what the availability is, unfortunately, we cannot guarantee anything until very close to the hire.​

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If a camper is returned later than the agreed time, without our prior agreement, £35 per hour will be payable. You will also be affecting the holiday of the next person to hire your camper. Should the late return of the camper make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your breakage deposit. By signing this Agreement you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the camper being unavailable for hire. No refund is given for early return of the vehicle.

You agree that we are entitled to charge you an additional cost, if the camper requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear..

Engine Care If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as pushing the engine too hard, or putting diesel in a petrol engine or vice versa, or burning out the clutch. This list is not exhaustive. You must take all reasonable and practicable steps to properly and safely maintain the camper including regular checks on; batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 500 mls, refilling or replacing as necessary. If you cause damage to the engine through poor driving over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine.

Tyres You agree that the tyres on the Camper are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.

You must follow the health and safety guidelines when operating the camper and its appliances and using any equipment in the camper or tent. The instructions for using the camper and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the camper verbally and are to be found in the camper handbook in your camper van.

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Seat Belts, Booster and Baby Seats You must carry only as many passengers as there are seat belts in the van. You are legally responsible for obtaining and using a child or baby seat. For each child under 135 cms (4’5” inches approx) or under 12 years of age you must use a booster seat or baby seat as appropriate. For further info, visit www.gov.uk/child-car-seats-the-rules.

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Dos and Dont’s You agree that you shall not:

• Carry more passengers than the seat belt capacity of the van, • use the camper to carry passengers or goods for hire or reward, • tow or push any vehicle, trailer or other object, • drive off road, on unsurfaced roads or on roads unsuitable for the vehicle, • drive when it is overloaded or when loads are not properly secured, • use the camper for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the camper and/or delay our ability to rent the camper again, • damage camper by submersion in water or contact with salt water (including driving on a beach), • take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations, • drive or allow to the camper to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas, • undertake driving training activity or put the camper through a rotary car wash•  you agree you will not smoke in the camper van.

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Drinking Water We can't be held responsible for the cleanliness of drinking water obtained from various campsites The water stored in the camper is not drinking water. We do advise that you drink bottled water.

On collection, we will agree the fuel level with you. You need to return the camper refilled to that same level at the end of the hire. An administration charge of £25, plus the cost of the missing fuel will be deducted from your security deposit if the camper is returned with missing fuel.

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Camping gas/batteries LPG is provided for the hob. If provided by re-fillable tank we will reimburse any refuelling cost. If bottled Camping Gaz is used on your campervan we will meet the cost of one additional cylinder of gas on production of a valid VAT receipt. We will not pay for an incorrect size or make of gas cylinder and will charge you £70 for replacing the incorrect size or make of gas cylinder.

We welcome up to 2 well behaved dogs. We charge £15 per hire. This is for additional cleaning. Pets must be disclosed on our Booking Form and only pets that we confirm are acceptable may be brought into the camper. All and any damage caused by your animals, will be charged to you. You undertake to comply with current law concerning the carriage of animals when travelling in the camper at all times. Pets must never be left alone or unsupervised in the camper van. We ask that they don't sit on any of the seats while uncovered (If they sneak on the bed whilst on top of your own bedding, that's fine by us)

In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period. You must lock the camper at all times when not in use.

You are authorised to drive the camper on the conditions of this Agreement including, at all times, to use the camper in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement. You may additionally lose the benefit of any waivers or insurance selected by you. We reserve the right to take back the camper at any time, and at your expense, if you are in breach of this Agreement. You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use. You must use seat belts, child seats and other child restraints as appropriate and required by law

You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the camper whilst it is unoccupied, or was caused intentionally or negligently by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the camper unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement.

 If you have any difficulties report these immediately to us. In the event of breakdown, recovery or repair services will be provided. If you incur any minor repair bills (reasonably incurred rectifying mechanical failure to the drive train and engine of the vehicle) we will reimburse you up to £50. This will not include repairs to the water system, refrigerator, heater and audio equipment. Just produce your valid VAT receipt on the completion of your hire (provided the hirer was not directly responsible for any damage). Repairs costing in excess of £50 must be authorised by us PRIOR to the work being undertaken. A replacement camper may be offered but this will be subject to availability. Where a replacement is not available we will be responsible for your reasonable and foreseeable costs/expenses arising from the accident or breakdown unless caused by your negligence. Our liability extends to either replacing your camper with a similar one or refunding your hire charge for any days you lose the total use of the vehicle. You will need to return to our office to collect a replacement vehicle, if one is available. If you have caused the breakdown through your own actions you will be liable for all costs incurred and we will not refund you any unused days of hire. If you have broken down you must remain at a safe distance from the camper until the Recovery Vehicle arrives. You may not abandon the camper at the roadside. You must hand over the keys to the authorised Recovery Vehicle Driver. If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the camper to our workshop and any costs arising from loss or damage to the camper whilst it is unattended from your BreakageDeposit.

You must, where possible, report any traffic accident involving the camper to the police (and us) immediately and report loss, damage or theft involving the camper to the police (and us) within 24 hours of the incident or discovery of the incident. Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do. An accident or theft report form must always be completed and submitted to us when you return the camper containing all the above information, plus diagrams if possible. In the event of theft, you must return the keys to us where possible. You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.

You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding) which are incurred during your period of hire. Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms. By signing (or confirming online) this Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property. You are liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the camper and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence; for example and without limitation: damage caused through loaded luggage and cycles. You must use the camper and its contents responsibly and comply with our instructions and Health and Safety Guidelines. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.

We only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence. Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above. (You will have obtained our permission and that of our insurance company to use the camper for business purposes.) We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the camper for the period agreed.

These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection (and which are available to view at our workshop). In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

When you book your camper van, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the camper and insurance for you. We will also collect non-transactional data should you enter a competition, request a brochure or take part in a survey, for example. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We reveal your identity information to our insurance company. We will not sell your information to another company.

Please exercise caution at all times when using the appliances and facilities. Ensure the gas is turned off at the gas cylinder at all times when not in use. Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving. Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on. You may operate the fridge whilst the vehicle is moving. Never ever have the cooker operating with gas when you are driving. Before starting to drive the van, always ensure the electrical supply is disconnected.

Stowage of the Table Top Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake unexpectedly. It should be not kept hanging on the rail when in transit.

Use of a disposable BBQ Do not use any disposable BBQ in the camper or awning and keep it at a distance of 3 metres from the awning and camper when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite or a farm.

Roof Please remember to strap the roof down before driving anywhere. Please only raise the elevating roof when the vehicle is stationary – the ignition is switched off, the hand brake is on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place before moving off.

Please do not hesitate to contact us (07305 245090 if you are unsure about how to operate anything. JRCH cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used